Customer Success Specialist

Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking a Customer Success Specialist in Jonesboro, Arkansas. As a Customer Success Specialist, you will contribute to the goals of the Customer Success Department at CUSI:

The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

Objectives:

• Establish relationships as a trusted and strategic CSS to help ensure the continued value of our products and services.
• Develop and maintain customer-success strategies and best practices, as well as customer support content, with help from the CS Team.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Maintain existing customer-success metrics and data as directed.

Responsibilities:

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensue timely deliverables.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
• Work with sales and marketing teams to boost customer referrals.
• Event planning for internal and external events.

Required skills and qualifications:

• One to three years of experience in communications, marketing, sales, account management, or customer success.
• Strong skills in verbal and written communications, strategic planning, and project management.
• Analytical and process-oriented mindset.
• Ability to work effectively across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Event planning experience.

Please direct only serious inquiries to careers@cusi.com.

CUSI is an Equal Opportunity Employer.

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