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Free Virtual Trainings

Free Online Utility Billing Software Training


Would you like to improve your knowledge of CUSI’s products and services? We provide free virtual UMS training sessions throughout the year. We allocate a dedicated Product Expert from our Technical Support team to provide personal assistance to you in a small group setting where you can learn to better utilize your software. This is a great tool available to you, and we encourage our customers to take advantage of these free trainings.


These training opportunities are two-hours long and cover a wide array of topics. Trainings are designed to provide our users an in-depth understanding about the core processes within UMS as well as cover frequently asked questions. 


Additionally, as an active customer, you can access our free online training platform, CUSI Academy. This tool provides you access to over 100 self-paced video learning modules that allow you to continue deepening your understanding of CUSI’s products and services. It is also an excellent tool to help your utility onboard new employees. Register for CUSI Academy by clicking the link below!


Free Virtual 2024 Topic-Specific Trainings


February 14, 2024   – Application Setup, Tools, and Help
10:00 AM to 12:00 PM Central

March 13, 2024 – Account Control Panel and Customer/Location Management
10:00 AM to 12:00 PM Central

April 17, 2024 – Billing and Meter Reading Management
10:00 AM to 12:00 PM Central

May 15, 2024  – Payment and Reconciliation
10:00 AM to 12:00 PM Central

August 14, 2024 – Miscellaneous Transactions Menus
10:00 AM to 12:00 PM Central

September 18, 2024 – UMS Service Orders: Set up and Use
10:00 AM to 12:00 PM Central


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