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BEST IN-CLASS TECH SUPPORT
With an average response time of 30 minutes and a guaranteed response within the hour, you can be sure to get help when you need it. We offer phone, email, and chat support options. Skill-based call routing and support performance tracking ensure a quick resolution.
POWERFUL MOBILE SERVICE ORDERS & ASSET MANAGEMENT
CUSI Mobile Service Order platform can be accessed by any internet-enabled device and integrates directly into the billing application. Customer Service Reps & Administrators can assign work orders and communicate with Field Technicians from the office.
ROBUST REPORTING
CUSI offers a robust reporting platform. With 150 standard reports and a host of different limit options, including user-defined codes, you can be sure to find the data you are looking for. Automated reporting and multitasking makes your job easier than ever.
CUSTOMER FOCUSED COMMUNICATION TOOLS
CUSI offers multiple communication tools. Out of the box, utilities can email and ebill their customers directly from the billing application. You can also easily enable text messaging and Robocalling to take your customer communication to the next level.
POWERFUL MULTITASKING & REPORTING
Users can have multiple account control panels open at one time. This allows users to help multiple customers at once, run reports, or even complete billing without the need to stop what they are doing. Automation takes this all a step further.
ADVANCED CYBER SECURITY
CUSI believes in a security by design development approach. CUSI utilizes end-to-end AES 256 encryption to keep your data safe. CUSI is audited annually for FIPS 140-2 compliance. CUSI offers Cybersecurity Services to ensure your data is secure and available.
Other Key Software Features
- Automated Meter Reading
- Billing & Payment Management
- Company Management
- Deposit Management
- Event Alerts & Scheduling
- Inventory Management
- Payment Services Solutions
- Credit, Debit, ACH, Echeck
- Robocalling & Text Messaging
- Complex Rate Management
- Security and User Auditing
- Location Management
- Service Order Management
- Tax Management
- Usage Data Analysis
- Unlimited History Management
300+ Existing Integrations
Popular Integrations and Partners
Additional Modules & Interfaces
Core UMS Modules
Add-On Interfaces
Add-On Modules
Core UMS Modules
- ACH Bank Draft
- Lockbox Layout
- Mass Meter Changeout
- Ration Utility Billing (RUBS)
- Refund Check Printing
- Secure Ebill
Add-On Modules
- Accounting Interface
- AMR Interface
- AMI Interface
- Bank Check Elimination Interface
- Call Recording Interface
- Cashiering Interface
- CASS Certification Interface
- Check Imaging Interface
- VOIP Interface
Add-On Interfaces
- Collection Interface
- Credit Card Terminal Interface
- Credit Verification Interface
- Document Management Interface
- Kiosk Payment Interface
- Third-Party Print Interface
- USPS Address Verification Interface
- Work Asset Management Interface
- Electronic Payment Module
- Emailing Module
- IVR Module
- Leak Detection Module
- Lockbox Layout Module
- Net Metering Energy Module
- Time of Use Module
- Water Conservation Module
“This is the best billing software and by far the best technical support I’ve ever used. It really stands out that all of the employees stand behind the software 100%.”
-South Berwick Sewer District
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