CUSI will execute a series of technical data conversions followed by a series of data reconciliations performed by the client to establish a complete and accurate conversion of the existing data files into CUSI’s applications.
Our expert data conversion staff is only concerned with providing fast, precise data conversions for our clients.
CUSI has database administrators who assist clients with data extractions, data condensing, and data archiving.
The conversion of existing data is a key to the successful implementation of any new software application.
Our philosophy of client-led development is central to both our Company’s and your Utility’s success. Our software is flexible enough to tailor to your specific needs.
Our Agile software development methodology allows our requirements and solutions to evolve through collaboration between various our cross-functional teams and our clients.
Through custom programming, operational efficiency and user functionality is improved.
Over the years, we have custom programmed applications ranging from inventory management to water conservation to phone system integration.
Our Technical Support Team is ready to answer questions in a timely manner.
CUSI maintains a 24/7 Self Service Customer Website where each client can access our knowledge base, report a concern, submit enhancement requests, and even track issues online as they are being resolved.
For those who prefer to speak with a direct representative, we have an attended technical support line.
We provide assistance with software upgrades, enhancement requests to the system, quarterly in house training and new customer training.
Great people, very knowledgeable, and very informative on the spot. Very friendly and return calls and emails very promptly. Awesome!
Westgate Grenelefe Utility
By far the best group of customer service reps I have ever dealt with. I am retired from NC State Government, and I think your team could teach others a great deal about Customer Service. CUSI reps are top-notch!
Jackson Co. Water & Sewer
The CUSI Team is always responsive and ready to help. Thank you for the great relationship we enjoy with you all!
Rimersburg Borough
Thank you, thank you, thank you again, and again, and again. You all are just wonderful, and I appreciate you so much.
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