Staff Profile – Susan Cole

Get to know CUSI’s own Susan Cole of Accounting and Human Resources in our latest Staff Profile!

What is your job title at CUSI?
Manager of Accounting and Human Resources

Summarize your responsibilities at CUSI.
I am responsible for managing all aspects of Accounting, Human Resources and Customer Service.

What is your educational background?
B.S. in Accounting from Arkansas State University

What is your favorite part about your job at CUSI?
I love learning new things every day. I am continuously streamlining procedures for more accuracy and expediency while producing better outcomes. I love looking for ways to get more done and create a bigger picture of what we are doing.

How do you create value for our customers at CUSI?
I provide clear concise responses in a timely manner to customer questions. I also work out payment arrangements to suit the needs of different types of customers and create positive relationships with customers to create a sense of belonging when they call or visit our offices.

What are your favorite hobbies you enjoy outside of work?
I enjoy reading and cooking, being with friends and family, and outdoor walks through our local park on the lake or downtown so I can enjoy the architecture of older homes.